Frequently Asked Questions

When will my product be shipped after I order?

If your orders are placed on business days and before 14:00 on Saturday, they will be shipped the same day. Orders placed on Sunday will be delivered to the cargo on the first business day of the week.

How long does cargo delivery take?

Within Istanbul: 1-2 business days

Other provinces: 1-3 business days

How can I get my cargo tracking number?

After your order is shipped, a cargo tracking number will be sent to you via e-mail.

Can I return my product?

Yes, you can return your product within 14 days of delivery in its original, unopened packaging. To request a return, please send an email to info@rgbrand.co .

I received the wrong or damaged item. What should I do?

In this case, contact us immediately. Take a photo of the product and explain the situation in detail. We will solve your problem as soon as possible.