Shipping policy

Shipping Policy

We organize the preparation, handover to the carrier, and delivery of orders placed through our website in a transparent and traceable manner in accordance with applicable consumer legislation.

Following payment approval, your order is subject to system, operational, and stock checks. We aim to hand orders approved by a certain time on business days to the carrier on the same day. However, dispatch times may change due to campaign periods, public holidays, exceptional demand, adverse weather, natural disasters, transportation disruptions, strikes or lockouts, technical failures, supply-chain interruptions, and similar force-majeure or practical circumstances. In such cases, the customer will be informed as soon as reasonably possible.

Purchased products are handed to the carrier within the period committed after order confirmation. Subject to exceptions for products specially prepared at the consumer's request or for personal needs, delivery is carried out with due regard to statutory maximum periods. For sales of goods, delivery is planned so that it does not exceed thirty days in any event, in accordance with applicable law. If delivery does not take place within this period, the consumer may exercise the termination and refund rights granted by applicable legislation.

When your order is handed to the carrier, tracking information is sent to you through an appropriate communication channel. The movement of the shipment can be followed through the relevant carrier's system using the tracking number. Delivery is considered complete not when the seller hands the product to the carrier, but when the consumer or a third party designated by the consumer receives it.

The consumer will be informed about delays or additional delivery processes caused by absence at the delivery address, incorrect or incomplete address information, refusal to accept delivery, or redistribution by the carrier. In such cases, the seller's responsibility is not limited solely to preparing the product properly for dispatch and handing it to the carrier, but also includes providing reasonable support to the consumer; however, the consumer is responsible for the consequences of providing an incorrect or incomplete address.

Shipping fees, any free-shipping threshold, campaign conditions, and different practices that may apply to specific regions are clearly displayed to the consumer when the order is created. No transport or delivery fee that is not included in the total order amount will be charged without prior clear disclosure.

If, at delivery, the outer packaging has obvious tears, crushing, wetness, opening, a missing parcel, suspected incorrect contents, or visible damage, the consumer is advised, where possible, to inspect the situation in the presence of the delivery representative and request that an appropriate report be prepared. However, this recommendation is not a prerequisite for exercising statutory rights concerning defective goods, incomplete performance, or other legal remedies. For any delivery-related issue, you may contact us at info@rgbrand.co.