Refund policy

International Orders – Returns, Exchanges & Pre-Shipment Approval

For orders shipped outside Türkiye, RG Brand does not offer voluntary returns or exchanges after dispatch due to the high cost of international shipping and customs procedures and because we do not operate a return warehouse outside Türkiye.

Before dispatch, where applicable, we may send photos or a video of the prepared order via WhatsApp and request the customer’s confirmation. This is part of our quality-control and order-verification process and is used to confirm the visible condition, model, colour, size and quantity before shipment.

Once the customer has confirmed the order and the parcel has been dispatched, voluntary cancellations, returns or exchanges are not accepted.

This policy does not limit or exclude any mandatory consumer rights that cannot legally be waived under applicable law. Any statutory rights relating to withdrawal or cancellation, or to defective, damaged, incorrect, missing or materially non-conforming goods, remain unaffected.

Where a return is required by applicable law, it will be handled in accordance with those mandatory requirements. Return shipping, customs and other return-related costs will be borne by the customer only where permitted by applicable law and where the customer has been informed in advance. RG Brand does not operate a return address or return warehouse outside Türkiye.

For legally valid return or remedy requests, contact info@rgbrand.co.